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Policies & FAQ

Shipping information

We ship WORLDWIDE!!

We try to ship out all orders within 2 business days. Shipping arrival time varies depending on Canada Post, location and customs.

CANADA:

Local — up to 2 business days
Regional — up to 5 business days
National — up to 9 business days

*Note that there are no tracking numbers on standard UNTRACKED packages. (We are not responsible for late or lost mail with this option)

 

INTERNATIONAL — 4 to 8 business days

Surfing Ninjas Clothing is not responsible for any duties or custom fees incurred upon delivery. Though this is very rare, it can happen. We are not responsible for lost or stolen packages when standard shipping is used as it is not insured or tracked. 

REST OF THE WORLD — 5 to 10 business days

 

Refunds/Exchanges

We unfortunately do not offer refunds.

We accept exchanges based on the following criteria:

- Item must be unused, unwashed and in the same condition that you received it.

- You will be responsible for all shipping costs. 

Please email   info@surfingninjas.com   with your name and item you would like to exchange.

 

Sizing
Non of our items are pre-shrunk

*For the SWEATSHIRTS, LONG SLEEVES & ONESIES - We suggest sizing up, as American Apparel generally fit small in those styles.

*For the RAGLANS, TEES & TANKS - they fit to size. Not necessary to size up, unless you are in a middle size(IE - if your child is 3T, we do not offer middle sizing, so purchase the 4T)

 

Care

The best way to keep your Surfing Ninjas shirt looking good:

- wash inside-out

- on delicate cycle

- cold water

- with phosphate-free detergent

- tumble dry on low or hang dry